Privacy Policy

Who we are

This website is operated by ViableSite (viablesite.co.uk). When we refer to "we", "us", or "our" in this policy, we mean ViableSite.

What data we collect

Contact form

When you submit our contact form, we collect:

• Name — so we can address you personally
• Email address — so we can respond to your enquiry
• Message content — the details of your enquiry
• IP address — for spam prevention and security
• Submission timestamp — for spam prevention

We process this data on the basis of legitimate interest — you contacted us and expect a reply.

Server logs

Our web server automatically records standard access logs, which may include your IP address, browser type, and pages visited. These are used solely for security monitoring and are retained for a limited period.

How we use your data

• To respond to your enquiry
• To protect our website from spam and abuse
• To maintain the security and performance of our services

We do not use your data for marketing, profiling, or automated decision-making. We do not sell or share your personal data with third parties for their own purposes.

Cookies

This website uses only strictly necessary cookies required for the site to function (such as session cookies and security tokens). We do not use analytics, advertising, or third-party tracking cookies.

Because we only use strictly necessary cookies, no consent banner is required under UK PECR regulations.

Third-party services

We do not load any external resources that transfer your data to third parties. All fonts and assets are self-hosted on our server.

Data retention

Contact form submissions are sent to us via email. We retain these communications for as long as necessary to deal with your enquiry and for our legitimate business records, after which they are deleted.

Your rights

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability

To exercise any of these rights, please contact us using the form on our homepage.

Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.